![]() When they do, it is not uncommon to be confronted with a sudden spike in negative reviews. No matter how good a product may be, issues still arise. However, other platforms don’t even allow businesses to respond to reviews, so it is really hard to gauge how well the product is supported.Īpple App Store and the Google Play Store both feature places for reviews and ratings. Sadly, not every app publisher is aware of the huge benefits of responding to app reviews for their app.Ī great product without any customer support is still not providing a great service! On some platforms, this lack of customer support is pretty obvious because you don’t see any responses to customer feedback. An amazing product needs amazing customer support! But how to respond to app store reviews?
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